Article 1: Scope
1. The accommodation agreement (the “Agreement”) and other pertinent agreements concluded between the Oriental Hotel Okinawa Resort & Spa (the “Hotel”) and the guest (the “Guest”) are governed by these Terms & Conditions; issues and items not defined in these Terms & Conditions shall be governed by the Law of Japan (or rules and regulations based on the laws of Japan) or managed according to the general custom. The same applies to the items below.
2. If the Hotel agrees to a special provision, that special provision shall not be bound by the preceding clause, provided that it is legally feasible and within the scope of the general custom.
 
Article 2: Application for Accommodation Agreement
1. To apply for accommodation agreement, the Guest shall provide the Hotel the following:
i)  Name of guest(s)
ii) Expected time of arrival and date/duration of stay
iii) Name of the applicant and contact information
iv) Payment method for the accommodation fee, name and contact information
v) Other items deemed necessary by the Hotel
Note: Contact information must include a valid telephone number and an e-mail address.
2. If the Guest applies to extend his stay beyond the original schedule before the end of the original schedule as per (ii) in paragraph 1 Article 2, the Hotel shall process it as a new application for accommodation agreement, valid as of the moment of application.
3. For an application for an accommodation contract acceptance in accordance with the provisions stated in the above paragraph, the application fee set by the Hotel up to the basic accommodation fee for the relevant stay, must be paid by the date specified by the Hotel.

Article 3: Conclusion of Accommodation Agreement
1. The Agreement is concluded when the Hotel accepts the application as defined in the preceding Article and the payment of the application fee or the guarantee of the liabilities arising from the said service is confirmed. However, if the Hotel provides proof of its non-acceptance, the Agreement shall become void.
2. If the Agreement is concluded as per the preceding clause, the Guest shall pay the Hotel an application fee requested by the Hotel, the amount of which shall not exceed the basic accommodation charge for the Guest’s intended length of stay (anything longer than three days is considered as three days), by the date specified by the Hotel. The application fee shall be appropriated to the Guest’s accommodation charge at first, but if an event occurs to which the provisions in Article 6, 18, or 19 are applicable, the said fee shall be appropriated to pay the penalty and then for the damages. If there is a remaining balance after this, the money shall be reimbursed to the Guest as per the provisions in Article 12.
3. If the application fee as defined in the second clause is not paid to the Hotel by the date specified by the Hotel, the Agreement shall become void.
 
Article 4: Special Provision for Application Fee Exemption
1. The provisions in the second clause of the preceding Article not withstanding, the Hotel may, at its discretion, exempt the Guest from payment of his application fee after the conclusion of the Agreement.
2. In entering the Agreement, if the Hotel does not ask the Guest to pay the application fee as defined in the second clause of the preceding Article, or if the Hotel does not specify a date for its payment, it is understood that the Guest shall be exempted from payment of his application fee by a special provision as defined in the preceding clause.

(Request for cooperation in infection prevention measures at the Hotel)
Article 4-2 The Hotel may request cooperation from those who wish to stay pursuant to the provisions of Article 4-2 paragraph 1 of the Inns and Hotels Act (Act No. 138 of 1938)
 
Article 5: Refusal of Agreement
1. The Hotel may refuse to enter an Agreement with the Guest if one of the following is applicable. It does not follow that our Hotel may refuse accommodation in cases other than those listed in Article 5 of the Inns and Hotels Act.
i) The application for accommodation does not conform to these Rules and Regulations
ii) Rooms are fully occupied and there is no vacancy
iii) The Guest is deemed likely to behave in a manner that violates the Law of Japan, as well as public order and morals, or presents a risk to the orderly environment of the Hotel
iv) The Guest falls under any of the following items (a), (b), or (c)
a) An organized crime group as defined in Article 2 paragraph 2 of the Law Concerning Prevention of Unjust Acts by Organized Crime Group Members (Law No. 77 of 1991), an organized crime group member as defined in Article 2 paragraph 6 of the same law (hereinafter referred to as an organized crime group member), an associate member of an organized crime group, or a person related to an organized crime group or other anti-society force
b) A corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member
c) A corporation whose executive is a member of an organized crime group
v) The Guest behaves in a manner that significantly inconveniences other guests
vi) The Guest is clearly identified as a patient of a specific infectious disease as defined in Article 4-2 paragraph 1 item 2 of the Hotel Business Act (hereinafter referred to as Patients of Specific Infectious Disease)
vii) The Guest’s demands are violent or an unreasonable burden is requested excluding cases when the person requesting accommodation requests the removal of social barriers pursuant to Article 7 paragraph 2 or Article 8 paragraph 2 of the Act on Promotion of Elimination of Disability Discrimination (Act No. 65 of 2013 hereinafter referred to as the Disability Discrimination Elimination Act)
viii) The Guest repeatedly makes requests that are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation-related services to other guests as specified in Article 5 paragraph 6 of the Hotel Business Act Enforcement Regulations
ix) The Hotel is unable to accommodate the Guest due to calamity, facility problem, or any other unavoidable reasons. The Hotel may refuse to enter into an accommodation contract in the following cases: When the case falls under the provisions of Article 5 of the Okinawa Prefecture Hotel Business Law Enforcement Ordinance. Article 5 paragraph 3 of the Hotel Business Law states "other reasons specified by prefectural ordinances."

(Explanation of refusal to enter into an accommodation contract)
Article 5-2 If a Guest is refused an accommodation contract based on the previous article, the Guest may request the Hotel to explain the reason.
 
Article 6: Termination of Agreement by the Guest
1. The Guest may terminate the Agreement by giving notice to the Hotel.
2. If the Guest terminates all or part of the Agreement for his own convenience, the Guest shall pay the Hotel a penalty stipulated in Table 2, provided that the Hotel specifies a date of payment and requests the application fee be paid as per the provisions in Article 3-2. However, if the Hotel agrees to a special provision in accordance with Article 4-1, this penalty is only applicable if the Hotel notifies the Guest of his responsibility to pay a penalty upon termination of the Agreement by the Guest.
3. If the Guest does not arrive at the Hotel by 6:00 PM (if an expected time of arrival is given, it shall be two hours after that time) on the day of his stay, the Hotel may consider the accommodation contract to have been cancelled by the Guest and process the matter accordinglyl

Article 7: Termination of Agreement by the Hotel
1. The Hotel may terminate the Agreement if one of the following is applicable. It does not follow that our Hotel may refuse accommodation in cases other than those listed in Article 5 of the Inns and Hotels Act.
i) The Guest is deemed likely to behave in a manner that violates the Law of Japan, as well as public order and morals, or presents a risk to the orderly environment of the Hotel; or if the Guest commits such a disorderly act
ii) The Guest falls under any of the following items (a), (b), or (c)
a) An organized crime group, an organized crime group member, an associate member of an organized crime group, or a person related to an organized crime group or other anti-society force
b) A corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member
c) A corporation whose executive is a member of an organized crime group
iii) The Guest behaves in a manner that significantly inconveniences other guests
iv) The Guest is clearly identified as a patient of a specific infectious disease
v) The Guest’s demands are violent or an unreasonable burden is requested excluding cases when the person requesting accommodation requests the removal of social barriers pursuant to Article 7 paragraph 2 or Article 8 paragraph 2 of the Act on Promotion of Elimination of Disability Discrimination (Act No. 65 of 2013 hereinafter referred to as the Disability Discrimination Elimination Act)
vi) The Guest repeatedly makes requests that are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation-related services to other guests as specified in Article 5 paragraph 6 of the Hotel Business Act Enforcement Regulations
vii) The Hotel is unable to accommodate the Guest due to calamity, facility problem, or any other unavoidable reasons
viii) Article 5 of the Enforcement Ordinance of the Okinawa Prefecture Hotel Business Law is applicable
ix) The Guest does not adhere to the Hotel Rules and Regulations (limited to provisions necessary for fire prevention) such as smoking in the bedroom and playing with fire extinguishers and related apparatuses or other prohibitions of use regulations set forth by the Hotel
2. If the Hotel terminates the Agreement as per the provisions in the preceding clause, the Hotel shall not bill the Guest for services that the Guest has yet to receive.

(Explanation of cancellation of accommodation contract)
Article 7-2 If the Hotel cancels the accommodation contract in accordance with the previous article, the Guest may request the Hotel to explain the reason.
 
Article 8: Registration for Accommodation
1. The Guest shall provide the following information at the Hotel’s front desk on the day of accommodation:
i) The Guest’s name, address, and contact details
ii) For foreign guests: Nationality and passport number
iii) Any other information deemed necessary by the Hotel
2. If the Guest wishes to pay the charges under Article 12 by traveler’s check, hotel voucher, credit card, or other method besides currency, the Guest shall inform the Hotel of his desired method of payment at the time of registration.
3. For foreign guests, a copy of the guest's passport shall be made to verify the guest's identity.
 
Article 9: Hours of Guest Room Use
1. The Guest may use the Hotel’s facilities from 3:00 PM to 11:00 AM the following day. However, if the Guest is staying for more than one day, the Guest may use the Hotel’s facilities 24 hours a day except the day of arrival and the day of departure.
2. The provisions in the preceding clause notwithstanding, the Hotel may agree to the use of a guest room by the Guest outside the period stipulated in the preceding clause. In such a case, the following additional charge shall be billed to the Guest.
i) 30% of published accommodation fee until 2:00 PM
ii) 50% of published accommodation fee until 5:00 PM
iii) 100% of published accommodation fee after 5:00 PM
Note: The published accommodation fee is the flexible accommodation fee for room only published on the Hotel's official website

Article 10: Compliance
1. The Guest shall adhere to the Hotel Rules and Regulations stipulated by the Hotel which are publicly displayed in the Hotel as long as he is on the Hotel premises.

Article 11: Business Hours
1. Open hours of the Hotel’s main facilities are as follows. Open hours for other facilities will be posted in various places around the Hotel and provided in the Hotel information on the official website.
i) No curfew
ii) Front desk is open 24 hours
2. Hours stated in the preceding clause may be subject to temporary change when deemed necessary. In such cases, the Guest shall be notified accordingly.

Article 12: Payment of Fees
1. Breakdown of accommodation fees and how they are computed are shown in Table 1.
2. Accommodation fees stated in the preceding clause shall be paid by cash, hotel voucher, credit card, or some other method, at the front desk on the day of check-out or when the Hotel bills the Guest. In addition, when the Hotel requests a deposit, payment shall be made without delayl
3. If the Hotel provides the Guest a room and the Guest voluntarily does not stay in the room, the Guest will be charged an accommodation fee even if he chooses not to stay at the Hotel.

Article 13: Responsibility of the Hotel
1. If the Hotel fails to perform its duties stipulated under the Agreement and causes damage to the Guest, the Hotel shall be liable for compensation for the damage. However, the Hotel shall not be held liable for compensation if it is not responsible for the damage such as natural disasters, epidemics, bad weather, or changes in the business of 3rd party contractors.
2. The Hotel shall not be liable for any restrictions or closures of affiliated or associated facilities whether inside of or outside the Hotel. If the use of the facilities is included in the contract according to the previous paragraph and cannot be used due to closure, the Hotel shall compensate the Guest for any dmaages by refunding the applicable accommodation fee or providing an equivalent alternative.
2. Although the Hotel is recognized by the fire service for meeting the standard fire safety criteria, it takes out a hotel liability insurance policy for contingency.

Article 14: Procedure When the Room Cannot be Provided
1. If the Hotel cannot provide the room agreed upon under the Agreement, the Hotel shall place the Guest at some other hotel with similar conditions, provided that the Guest agrees to the move. Closures due to natural disasters, epidemic outbreaks, bad weather, changes in business of external contractors, etc. are excluded from the scope of liability.
2. The provisions in the preceding clause notwithstanding, if the Hotel is unable to provide the Guest with some other accommodation, the Hotel shall pay the Guest a compensation fee, and this fee shall be appropriated to compensate for the damage incurred by the Guest. However, the Hotel shall not be held liable for compensation if it is not responsible for its not being able to provide a room according to Articles 5 and 7, or due to natural disasters, epidemic outbreaks, bad weather, changes in business of external contractors, etc.

Article 15: Handling of Deposited Articles
1. The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused to items, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. In the case of cash or valuables, if the guest does not report the type and value of the goods, the Hotel shall compensate for such damage up to a maximum of 100,000 Japanese yen.
2. The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused to items, cash, or valuables not deposited at the front desk, provided that the damage was caused through intention or negligence on the part of the Hotel. However, the Hotel shall only compensate up to the amount of 100,000 Japanese yen for items of which type and value were not declared by the Guest in advance, unless the damage was caused through intention or gross negligence on the part of the Hotel.

Article 16: Storage of Luggage and Personal Belongings
1. If the Guest’s luggage arrives at the Hotel before the arrival of the Guest, the Hotel shall assume responsibility and store it with care provided that the Hotel has agreed to do so before the arrival of the luggage. The Guest may pick it up at the front desk at the time of check-in.
2. If the Guest’s luggage or personal belongings are found at the Hotel after the Guest has checked out, the Hotel shall handle it in accordance with the Lost Property Act.
3. For the preceding two clauses with regard to the Hotel’s responsibility in storing the Guest’s luggage and personal belongings, the first clause shall be governed by the provisions in the first clause of the preceding Article, and the second clause shall be governed by the provisions in the second clause of the preceding Article.

Article 17: Parking
1. If the Guest uses the Hotel’s parking lot, regardless of whether or not the keys are deposited at the Hotel, the Hotel shall not assume management responsibility of parked vehicles as the Hotel is only lending the parking space.

Article 18: Responsibility of the Guest
1. If damage was caused through intention or negligence on the part of the Guest, the Guest shall compensate the Hotel for damages.
2. In the event of a dispute or damage between a Guest and a Hotel Staff member, the parties concerned shall handle compensation for damage and resolve the dispute between themselves.

Article 19: Disclaimer
The use of the Internet, e-mail, and other communications from within the Hotel using electronic devices such as computers and mobile phones is at the guest's own risk. The Hotel shall not bear any responsibility for any damage suffered by the user as a result of system failure, radio interference, power outages, or other reasons while using such communications. Furthermore, if damage is caused to the Hotel or a third party by any act that the Hotel judges to be inappropriate before or after the fact while using such communications, the Guest shall be required to compensate for such damage.

Article 20: Personal Information
1. Personal informatin disclosed by a Guest in connection with the accommodation contract will be managed in accordance with the Act regarding the Protection of Personal Information.
2. Guest personal information may be used to provide information about the Hotel and related hotels, etc.

Article 21: Governing Language
These terms and conditions are written in Japanese and English, but in the event of any inconsistency or discrepancy between the Japanese and English versions, the Japanese version shall be the rule.

Article 22: Jurisdiction and Governing Law
Any disputes arising from the accommodation contract under these rules and regulations or related agreements shall be resolved exclusively in accordance with Japanese law at a Japanese court having jurisdiction over the location of the Hotel.

Table 1: Itemization of Accommodation Charges (Article 12 paragraph 1)

Accommodation Charge	① ①	Basic Room Charge Service Charge (①x10%)
Additional Charges	① ④	Food, Beverage, Other (except ①) Service Charge (①x10%)
Taxes	④	Consumption Tax

Notes:
1. The Basic Room Rate wil be the rate listed by the Hotel.
2. The Hotel rate for children is the same as for adults. There is no charge for children elementary school age and younger who share a bed with an adult. However, child and infant fees may be applied depending on the season and the accommodation plan. In this case, the Hotel will notify the Guest by appropriate means.
3. If tax laws are revised, the revised regulations will apply.

Table 2: Penalties (Article 6 paragraph 2)

# of persons/Cancellation Request	No Show	Same Day	Day Before
Up to 7 Persons per Day	100%	80%	20%	-----	----	----

 

# of persons/Cancellation Request	No Show/ Same Day	1-3 Days Before	4-13 Days Before	14-21 Days Before	22-30 Days Before	31-60 Days Before
8-50 persons	100%	80%	30%	20%	10%	---
51-150 persons	100%	80%	50%	30%	20%	10%

 

# of persons/Cancellation Request	No Show/Same Day	1-7 Days Before	8-21 Days Before	22-30 Days Before	31-60 Days Before
More than 150 persons	100%	80%	60%	40%	10%

Notes:
1. The percentage is the ratio of the penalty to the Basic Room Rate.
2. If the number of contracted days is shortened, a penalty for one day (the first day) will be charged regardless of the number of days shortened.
3. If a contract is cancelled for part of a group (8 or more persons), a penalty will not be charged for the number of people that is 10% (rounded up to the nearest whole number) of the number of guests staying 10 days prior to the stay (or the day of acceptance if the application is accepted after that day).

To ensure your comfortable stay, we ask you to adhere to the following rules and regulations in accordance with Article 10 of the Hotel Terms & Conditions. If a guest is found to be in violation of these rules and regulations, the hotel may unilaterally terminate its accommodation agreement with that guest in accordance with Article 7 of the Hotel Terms & Conditions.

1. The use of guest rooms for purposes other than lodging and eating and drinking is strictly prohibited. 
2. No food or beverages may be brought into the hotel or ordered from outside.
3. The use of fire for heating or cooking is prohibited in the hotel, including corridors and guest rooms. 
4. Please make sure that all windows and doors are locked when you are in your room.
5. Smoking is not permitted in any areas other than the designated areas. If smoking (including residual odor) is found in a guest room (including balcony areas), an additional cleaning fee of 40,000 yen will be charged.
6. Please make sure that the door is locked when you leave the room.
7. Please confirm the location of emergency exits and evacuation routes when you arrive in your room.
8. When you receive a visitor, please check the door scope. If you suspect an uninvited person, please contact the front desk.
9. No persons other than registered guests are allowed to stay in the guest rooms.
10. Visitors are strictly prohibited from entering the guest rooms.
11. Do not move the fixtures and equipment in the building or guest rooms from their designated places without permission, and do not alter or modify them without permission.
12. Please do not bring the following items into the guest rooms:
(a) Pet animals and birds (except assistance dogs)　　 
(b) Items that emit a foul odor
(c) Items that exceed a reasonable amount
(d) Items or any kind that are illegal to possess such as guns, swords, etc.
(e) Combustible or flammable explosives or volatile oils, etc.
13. Do not disturb other guests by high-voiced singing, making loud noises, or engaging in any other behavior that causes offense or annoyance to other guests in the guest rooms or the hotel, or that goes against public order and morals. 
14. If it is deemed difficult to ensure the safety of a guest due to mental or physical weakness, loss of consciousness due to drugs, etc., or if it is deemed likely that the guest will cause significant inconvenience to other guests, the hotel will not allow the guest make use of the hotel.
15. Minors are not permitted to stay at the hotel without the permission of a parent or guardian.
16. It is prohibited to distribute advertising materials or to sell goods to other guests in the hotel without permission.
17. Please leave cash, valuables, etc. at the front desk or in the safe box provided in your room. The hotel is not liable for lost or stolen items in the guest rooms or anywhere in the hotel.
18. Unknown lost items will be kept at the hotel for a certain period of time, after which it will be handled in accordance with the Lost Property Act.
19. When signing for services at the hotel's restaurants, bars, etc., please be sure to present your room card key. 
20. Please note that fees will be charged when using the in-room telephone.
21. Charges will be assessed for any damage or loss caused to facilities and equipment inside and outside of the hotel.
22. Any photographs, videos, etc. taken in the hotel and made public for business purposes without prior permission will be subject to legal action.
23. Unauthorized drone flights and photography are not permitted on the premises or on the grounds. In the event of unauthorized flight or filming, the drone will be held at the front desk until the data is disposed of and the guest leaves the premises. 
24. Please refrain from leaving your room in your underwear.
25. Please do not place any items on the balcony that may detract from the appearance of the hotel.
26. Please do not throw any objects from the balcony.
27. Please pay any bills presented to you from the front desk without delay.
28. Postage stamps must be paid for in cash.
29. Personal checks are not accepted as payments in the hotel.
30. Credit cards and travel vouchers cannot be exchanged for cash.

This handbook presents preparatory instructions for emergency situations and life safety instructions in unexpected situations. Although we make every effort for ensuring your safety, please take a moment to read the handbook to be prepared for unexpected emergencies.

When You Arrive at Your Room
Learn the emergency exits and evacuation routes on the map found on the inside of the room door, and walk to locate at least two of the potential exits and evacuation routes.
Locate the emergency flashlight in the room.
If you have any concern about an emergency evacuation due to physical limitations, please do not hesitate to consult the front desk.
 
Notes on Smoking
Smoking is strictly prohibited within the premises including guest rooms and balcony area. There is a designated smoking area outside the main entrance. Please completely extinguish cigarettes in the ashtrays in the smoking area.

If You Discover a Fire
If you discover a fire, please inform the front desk immediately.
Make loud noises to alert people nearby.
If there is any indication or even a suspicion of a fire (smoke or odor), no matter how minor it is, please inform the front desk.

If You Hear a Fire Alarm
Please remain calm and follow the instructions of the Voice Alarm System and the hotel staff.
Do not use elevators.
Create a mask with a wet towel or cloth and keep it over your nose and mouth to prevent and minimize the amount of smoke inhalation.
Stay low to the floor under the smoke. Stay on the same side of the hall and keep in contact with the wall as you make your way to the emergency staircase located in the opposite direction of the fire.

When You Leave Your Room in Case of Fire
Close your room door behind you to prevent or slow the spread of the fire and smoke.
Please notify the hotel staff immediately if there is any person(s) injured or trapped inside.

If You are Unable to Leave Your Room due to Fire and Smoke
Notify the front desk by phone.
If you cannot reach the front desk, signal to the people outside by hanging a bed sheet or blanket from your window or flashing the emergency light at night.
Place wet towels and sheets at the bottom of the door and around any other cracks around the doorway and wait for rescue.
 
If an Earthquake Occurs
Please remain calm and follow the instructions of the Voice Alarm System and the hotel staff.
Stay away from windows as they could shatter.
Take cover under a sturdy desk or table (one with no glass) to protect your head.
Do not use elevators.